Terms & Conditions

General

Where an estimate is supplied, we require a signed acceptance of the estimate, payment terms etc before
commencement of the project.

We can accept work by any of the following means: email, post, fax, hard-copy, DVD, CD-Rom or courrier where appropriate.

Normal turnaround for general work is 24-48 hours dependent on the size. Urgent deadlines for clients can
also be discussed.

Whilst every effort is made to ensure work is virus free it remains the client's responsibility to ensure they have their own Virus protection.

Final proofreading remains the responsibility of the client, however any mistakes will be rectified free
of charge if returned within 48 hours.

We will normally email a locked PDF of the job for your approval. Once payment is received we then supply the unlocked file and/or CD/DVD as required.

Payment

A 10% deposit is required prior to the start of any new project, with the balance being due and payable
immediately upon completion.

Hourly services are invoiced weekly and are payable upon receipt unless otherwise agreed.

Payment must be paid in Sterling and can be made by PayPal, cash, BACS transfer, or by arrangement, cleared personal or business cheques drawn on a UK bank. Please note that the minimum acceptable for a cheque payment is £100.00 and will be liable to special collection which guarantees that funds are in the drawer's account on presentation.

The client will be liable to refund any unpaid cheque charges.

Interest will be charged on any overdue amounts at the rate of 3% per month until the account is settled.

All materials will be billed and listed individually on invoices.

Clients will be charged to the nearest 15 minutes and there is a minimum fee of 2 hours' work charged on
all assignments unless otherwise agreed.

Confidentiality

It is our assurance that client confidentiality is of the highest importance. Where required, Confidentiality Agreements can be signed prior to commencement of work.