General
Where an estimate is supplied, we require a signed acceptance of the estimate, payment terms etc before commencement of the project.

We can accept work by any of the following means: email, post, fax, hard-copy, DVD, CD-Rom or courier where appropriate. Normal turnaround for general work is 24-48 hours dependent on the size. Urgent deadlines for clients can also be discussed.

Whilst every effort is made to ensure work is virus free it remains the client's responsibility to ensure they have their own Virus protection.

Final proofreading remains the responsibility of the client, however any mistakes will be rectified free of charge if returned within 48 hours.

We will normally email a locked PDF of the job for your approval. Once payment is received we then supply the unlocked file and/or CD/DVD as required.

Payment
A 10% deposit is required prior to the start of any new project, with the balance being due and payable immediately upon completion. Minimum fee is £60.00.

Hourly services are invoiced weekly and are payable upon receipt unless otherwise agreed.

Payment must be paid in Sterling and can be made by PayPal, cash, BACS or CHAPS transfer.

The client will be liable to refund any unpaid cheque charges.

Interest will be charged on any overdue amounts at the rate of 3% per month until the account is settled.

All materials will be billed and listed individually on invoices.

Clients will be charged to the nearest 15 minutes and there is a minimum fee of 2 hours' work charged on all assignments unless otherwise agreed.

Confidentiality
It is our assurance that client confidentiality is of the highest importance. Where required, Confidentiality Agreements can be signed prior to commencement of work.